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FAQ's
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The Course Contents
1. Welcome
- Before you start
- Getting the most out of your course
- How to do the assignments
- Sending assignments by email
Any problems?
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2. Getting started as a virtual assistant
- What is a VA?
- What challenges will you face?
- What skills do you require?
- What services will you offer?
- Working from home
- Setting personal boundaries
3. A virtual assistant's equipment
- Telephone, answering service and fax machine
- Setting up your computer for the internet
- Software
- Printers, scanners, photocopiers
- Transcription equipment
- Stationary - business cards, letterheads, compliment slips, brochures, leaflets
- Miscellaneous equipment
4. Client care and management
- Your client list
- Professional conduct
- Keeping your clients
- Organising your clients
5. Networking
- What is networking?
- Networking groups
- Body language
- Assess your current image
6. Marketing your business
- Introduction to marketing
- Market research
- Who is your target buyer?
- Identify your competitors
- Local businesses
- Word of mouth advertising
- Promotion, advertising and PR
- Unique Selling Point - USP
- Image and presentation
7. Online marketing and website creation
- Creating a website
- Promoting your website
- Affiliate websites
- Promoting your business with a newsletter
8. Financial and legal considerations
- Setting your price
- Different forms of payment
- Professional advisors
- Accountant
- Solicitor
- Insurance broker
- Bank manager
9. Expanding your VA business
- Offering additional services
- Associates
- Taking on staff
- Employee costs
- Set high standards
- Training
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